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Director of Operations, Rural and Remote Health

Executive/Management Roles, Other Health Care

Posted: 28 Apr 2022

Location: NT or SA

Flinders University has a geographic footprint throughout the Australian Central Corridor. The University has Australia’s widest network of remote and rural campuses and community partnerships, encompassing the Limestone Coast, Barossa-Hills-Fleurieu; Riverland Murray-Coorong; Adelaide; Alice Springs, Central Australia and the Barkly Katherine and East Arnhem and Darwin regions in the Northern Territory.


Employ­ment Type

Fixed-term, full-time until 31 Decem­ber 2024

Com­pen­sa­tion Grade

Senior Man­ag­er

Salary Range

Nego­tiable + 17% super­an­nu­a­tion + per­for­mance bonus

Report­ing to:

Dean, Rur­al and Remote Health

Col­lege of Med­i­cine and Pub­lic Health

About Rur­al and Remote Health SA & NT

Flinders Uni­ver­si­ty has a geo­graph­ic foot­print through­out the Aus­tralian Cen­tral Cor­ri­dor. The Uni­ver­si­ty has Australia’s widest net­work of remote and rur­al cam­pus­es and com­mu­ni­ty part­ner­ships, encom­pass­ing the Lime­stone Coast, Barossa-Hills-Fleurieu; River­land Mur­ray-Coorong; Ade­laide; Alice Springs, Cen­tral Aus­tralia and the Barkly

Kather­ine and East Arn­hem and Dar­win regions in the North­ern Territory.

The Col­lege of Med­i­cine and Pub­lic Health’s col­lec­tive vision is to be recog­nised as the glob­al leader in pro­duc­ing a com­mit­ted, high­ly skilled and cul­tur­al­ly safe rur­al and remote health work­force, and rur­al and remote health research; both of which pay atten­tion to the needs of our First Nations communities.

The Flinders Rur­al and Remote Health is at excit­ing time of trans­for­ma­tion and growth as we seek to progress the Rur­al and Remote Health Strat­e­gy 2020 and Flinders University’s Mak­ing a Dif­fer­ence: The 2025 Agenda.

About the position

As the Direc­tor of Oper­a­tions, Rur­al and Remote Health (RRH), you will be respon­si­ble for pro­vid­ing lead­er­ship and strate­gic and oper­a­tional direc­tion for the deliv­ery of pro­fes­sion­al sup­port ser­vices to stu­dents and staff in the Dis­ci­pline of RRH. You will lead and man­age mul­ti-dis­ci­pli­nary teams to pro­vide cohe­sive and con­sis­tent cus­tomer ser­vice, includ­ing the devel­op­ment and deliv­ery of a cus­tomer ser­vice strat­e­gy, cus­tomer expe­ri­ence design, oper­at­ing mod­el design, and oper­a­tional improvement.

As an inte­gral mem­ber of the Rur­al and Remote Health lead­er­ship team, you will also help deliv­er the strate­gic and oper­a­tional require­ments of the dis­ci­pline. This will involve oper­at­ing with­in a dynam­ic matrix man­age­ment envi­ron­ment, mak­ing high lev­el sig­nif­i­cant con­tri­bu­tions to the fur­ther devel­op­ment and local imple­men­ta­tion of region­al and nation­al strate­gies, frame­works, stan­dards, and ini­tia­tives to dri­ve and strength­en a con­sis­tent ser­vice for the pro­gram and activ­i­ties deliv­ered in RRH, and con­sis­tent with the Rur­al and Remote Health Strat­e­gy 2020.

This posi­tion is locat­ed at one of the Flinders Uni­ver­si­ty Rur­al and Remote Health Cam­pus­es in the North­ern Ter­ri­to­ry (NT) or South Aus­tralia (SA), includ­ing Dar­win, Alice Springs, Kather­ine, Mt Gam­bier, Ren­mark, Vic­tor Har­bor, Mur­ray Bridge, and the Barossa Valley.

About you

To be suc­cess­ful in this role, you will be a high­ly expe­ri­enced and strate­gic leader with a back­ground in admin­is­tra­tion man­age­ment and a strong cus­tomer ser­vice focus. You will also be able to demonstrate:

  • Proven organ­i­sa­tion­al and strate­gic plan­ning skills, includ­ing plan­ning and lead­ing change, pri­ori­tis­ing and meet­ing dead­lines, and allo­cat­ing resources effec­tive­ly and effi­cient­ly to ensure oper­a­tional and ser­vice deliv­ery goals are met in a rur­al and/​or remote environment.
  • Proven expe­ri­ence in effec­tive­ly lead­ing peo­ple through sig­nif­i­cant work­place change.
  • Sig­nif­i­cant exper­tise in cre­at­ing and deliv­er­ing a con­sis­tent and inte­grat­ed cus­tomer expe­ri­ence across mul­ti­ple touch points in a com­plex environment.
  • Proven abil­i­ty to lead, moti­vate and devel­op high per­form­ing, mul­ti-dis­ci­pli­nary teams to pro­vide coher­ent, con­sis­tent and effec­tive cus­tomer ser­vices in rur­al and/​or remote envi­ron­ments and deliv­ered across mul­ti­ple sites. 
  • Proven abil­i­ty to work col­lab­o­ra­tive­ly as a mem­ber of a senior man­age­ment team in sup­port of strate­gic objec­tives, con­tribut­ing to the achieve­ment of both team and organ­i­sa­tion­al priorities.
  • Under­stand­ing of Ser­vice Man­age­ment tools, cus­tomer ana­lyt­ics and oth­er data man­age­ment to dri­ve insights for cus­tomer man­age­ment strate­gies and improve­ment ini­tia­tives, in addi­tion to demon­strat­ed expe­ri­ence in lead­ing cus­tomer-cen­tric busi­ness trans­for­ma­tion projects.

It is also a require­ment that you are degree-qual­i­fied, with rel­e­vant post qual­i­fi­ca­tion expe­ri­ence in one or more of the fol­low­ing areas: busi­ness admin­is­tra­tion, com­merce, law, ser­vice design, process/​operations improve­ment, busi­ness strategy/​operating mod­els and cus­tomer expe­ri­ence management.

Life at Flinders

We’re trans­form­ing, and invest­ing in peo­ple and facil­i­ties, to cre­ate con­tem­po­rary, stim­u­lat­ing and sat­is­fy­ing learn­ing and work envi­ron­ments that reflect our core val­ues of excel­lence, inno­va­tion, courage, and integri­ty. Flinders is refo­cus­ing its strate­gic pri­or­i­ties with the aim of ele­vat­ing its per­for­mance to be a top ten Aus­tralian uni­ver­si­ty, and amongst the top 1% in the world.

Reach­ing beyond the lim­its of build­ings, bor­ders, and back­grounds, ours is an inclu­sive cul­ture that believes absolute­ly in equal­i­ty and oppor­tu­ni­ty for all. We don’t just accom­mo­date dif­fer­ences; we embrace and cel­e­brate them. So, why work at Flinders?

Pre­scribed Con­di­tions for Employment

North­ern Ter­ri­to­ry Gov­ern­ment leg­is­la­tion (the Care and Pro­tec­tion of Chil­dren Act 2007) now requires all indi­vid­u­als in child relat­ed employ­ment or whose duties involve, or are like­ly to involve, con­tact with a child, to hold a valid Work­ing with Chil­dren Clear­ance’ (Ochre Card). This posi­tion involves child relat­ed work and is assessed as requir­ing a Work­ing with Chil­dren Clearance/​Ochre Card.

Pur­suant to Child Safe­ty (Pro­hib­it­ed Per­sons) Act 2016 (SA) this posi­tion has been deemed pre­scribed. It is an inher­ent require­ment of the posi­tion that the suc­cess­ful can­di­date main­tains a cur­rent Work­ing with Chil­dren Check which is sat­is­fac­to­ry to the University.

A valid Nation­al Police Cer­tifi­cate which is sat­is­fac­to­ry to the Uni­ver­si­ty will also be required before the suc­cess­ful appli­cant can com­mence in this position.

Flinders Uni­ver­si­ty has intro­duced a COVID-19 Vac­ci­na­tion Pol­i­cy that requires all new staff mem­bers to be up to date with their COVID-19 vac­ci­na­tions, sub­ject to med­ical exemptions.

How to Apply and Information

To view the full posi­tion descrip­tion and apply online, please vis­it the Jobs@Flinders web­site via the job por­tal: JR0000004297 – Direc­tor of Oper­a­tions, Rur­al and Remote Health

We are seek­ing to increase the diver­si­ty to improve equal oppor­tu­ni­ty out­comes for employ­ees, and there­fore we encour­age female appli­cants, peo­ple with a dis­abil­i­ty and/​or from Abo­rig­i­nal or Tor­res Strait Islanders descent to apply.

Appli­ca­tions to be sub­mit­ted before:

11:59pm, Wednes­day 25 May 2022

Please note, late appli­ca­tions and appli­ca­tions sent via agen­cies will not be accept­ed.