Book now for rural and remote nursing and midwifery courses in 2022.
Head to our face to face courses or online courses page to see what's available and secure your spot.

Our Bush Sup­port Line is a high-qual­i­ty, free, con­fi­den­tial, 24/7 tele­phone sup­port line for the cur­rent and emerg­ing rur­al and remote health work­force, and their fam­i­lies. It’s free, oper­ates 24/7 and you can ring 1800 805 391 any­time to speak with an expe­ri­enced psychologist. 

The Bush Sup­port Line is open to all health work­ers and their fam­i­lies in rur­al, remote, and iso­lat­ed com­mu­ni­ties, includ­ing Abo­rig­i­nal and Tor­res Strait Islander Health Workers/​Professionals, the Allied Health work­force and oth­er staff involved in health ser­vice delivery.

We offer a non-judge­men­tal, respect­ful, eth­i­cal and cul­tur­al­ly safe ser­vice deliv­ered by psy­chol­o­gists expe­ri­enced in the rur­al and remote health sector.

Any time, any place — we can help

The personal and professional demands experienced by those working in the rural and remote health sector are significant and unique. Our 24/7 Bush Sup­port Line psy­chol­o­gists can offer sup­port every day of the year, wherever you are in Australia. The Bush Sup­port Line is an ide­al way for health workers and their fam­i­lies to reach out when they need, no mat­ter the issue.

BUSH SUPPORT LINE 1800 805 391

Have ques­tions about the CRANAplus Bush Sup­port Line?
Find the answers to them below.

What is the Bush Sup­port Line?

The Bush Sup­port Line is a 24/7 tele­phone ser­vice that deliv­ers free, con­fi­den­tial psy­cho­log­i­cal sup­port to remote and rur­al health work­ers and their families.

Who can access the Bush Sup­port Line?

Any health pro­fes­sion­al pro­vid­ing health care in a rur­al or remote com­mu­ni­ty can access the ser­vice. This includes nurs­es, doc­tors, mid­wives, Abo­rig­i­nal and Tor­res Strait Islander health workers/​practitioners, para­medics, aged care work­ers, allied health pro­fes­sion­als, interns and stu­dents. It also includes any fam­i­ly mem­bers of those work­ers. Our psy­chol­o­gists’ wel­come peo­ple of all ages, gen­ders, sex­u­al pref­er­ences and cul­tur­al back­grounds. If you are unsure whether you or some­one you care about is eli­gi­ble, or whether the ser­vice will be ben­e­fi­cial, sim­ply give us a call.

Do I have to be a CRANAplus member?

No. The Bush Sup­port Line is not linked to CRANAplus mem­ber­ship. If you would like to know more about CRANAplus mem­ber­ship and the ben­e­fits avail­able, please call 07 4047 6400.

When is it available?

The Bush Sup­port Line oper­ates 24/7. Expe­ri­enced psy­chol­o­gists with rur­al and remote exper­tise are ready to take your call anytime.

How is the Bush Sup­port Line delivered?

CRANAplus pro­vides the Bush Sup­port Line with a team of psy­chol­o­gists who work 24/7 to ensure that the ser­vice is avail­able to health pro­fes­sion­als and their fam­i­lies any time they need it. We are fund­ed by the Com­mon­wealth Depart­ment of Health to deliv­er the Bush Sup­port Line nationally.

What can the Bush Sup­port Line help me with?

Our psy­chol­o­gists under­stand the chal­lenges that are faced by remote and rur­al health work­ers and their fam­i­lies. These could include:

  • Feel­ing iso­lat­ed, lone­ly, detached, anx­ious, irri­ta­ble, sad, exhaust­ed or overwhelmed
  • Adjust­ing to a new role, work­place, lifestyle, or community
  • Man­ag­ing unex­pect­ed per­son­al, pro­fes­sion­al or com­mu­ni­ty challenges
  • Work­ing with chal­leng­ing per­son­al­i­ties or address­ing work­place bul­ly­ing or harassment
  • Improv­ing well­be­ing and work performance
  • Chal­lenges regard­ing work­place practices
  • Learn­ing how to recog­nise and improve low mood, anx­i­ety or stress
  • Con­nect­ing with a pro­fes­sion­al to debrief, prob­lem solve or decision-make
What can I expect when I call?

Your call will be answered by an expe­ri­enced psy­chol­o­gist who will lis­ten to your rea­son for call­ing, explore what you would like sup­port with and explain how they could help. You will be able to ask ques­tions at any time.

Do I need a refer­ral or to pre­pare before I call?

No, you do not need a refer­ral or to pre­pare. You will be sup­port­ed to share your expe­ri­ence and make sense of what is occur­ring. It is more impor­tant that you do not put it off.

Can I call anonymously?

Yes, you can. 

Is it a con­fi­den­tial service?

The Bush Sup­port Line is a safe place for peo­ple to dis­cuss their chal­lenges. Deliv­ered as a brief inter­ven­tion sin­gle ser­vice, you may be asked for lim­it­ed per­son­al infor­ma­tion like your name, tele­phone num­ber and cur­rent loca­tion. If you do not want to pro­vide your details and choose to remain anony­mous, we will con­tin­ue to sup­port you with­in the lim­i­ta­tions of the service.

I am a health pro­fes­sion­al, how can a psy­chol­o­gist help?

A psychologist’s role is to sup­port you to make sense of your thoughts, feel­ings and behav­iour. Every­one can ben­e­fit from reach­ing out.

How much will it cost?

This is a FREE ser­vice. A psy­chol­o­gist can call you back if this is helpful.

Can I access the ser­vice more than once?

Yes, you can. You can access the ser­vice when­ev­er you need.

Let your net­works know about the Bush Sup­port Line.

Click here to down­load the Bush Sup­port Line Aware­ness Pack con­tain­ing social media tiles, sug­gest­ed cap­tions, and email ban­ners. With your help, we can ensure that all rur­al and remote health work­ers are aware of this impor­tant service.