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Bush Support Line
We offer a free 24/7 telephone counselling support line for the current and emerging remote health workforce and their families.
Our Bush Support Line is a high-quality, free, confidential, 24/7 telephone support line for the current and emerging rural and remote health workforce, and their families. It’s free, operates 24/7 and you can ring 1800 805 391 anytime to speak with an experienced psychologist.
The Bush Support Line is open to all health workers and their families in rural, remote, and isolated communities, including Aboriginal and Torres Strait Islander Health Workers/Professionals, the Allied Health workforce and other staff involved in health service delivery.
We offer a non-judgemental, respectful, ethical and culturally safe service delivered by psychologists experienced in the rural and remote health sector.
Any time, any place — we can help
The personal and professional demands experienced by those working in the rural and remote health sector are significant and unique. Our 24/7 Bush Support Line psychologists can offer support every day of the year, wherever you are in Australia. The Bush Support Line is an ideal way for health workers and their families to reach out when they need, no matter the issue.
Bush Support Line FAQs
- What is the Bush Support Line?
The Bush Support Line provides high-quality, free, confidential, 24/7 telephone support to the current and emerging remote and rural health workforce and their families.
- Who can access the Bush Support Line?
Any health worker providing health care in a rural or remote community can access the service. This includes nurses, doctors, midwives, Aboriginal and Torres Strait Islander health workers/practitioners, paramedics, aged care workers, allied health professionals, interns and students. It also includes any family members of those workers. Our psychologists’ welcome people of all ages, genders, sexual preferences and cultural backgrounds. If you are unsure whether you or someone you care about is eligible, or whether the service will be beneficial, simply give us a call.
- Do I have to be a CRANAplus member?
No. The Bush Support Line is not linked to CRANAplus membership. If you would like to know more about CRANAplus membership and the benefits available, please call 07 4047 6400.
- When is it available?
The Bush Support Line operates 24/7 and you can call anytime to speak with an experienced psychologist with rural and remote expertise.
- How is the Bush Support Line delivered?
CRANAplus provides the Bush Support Line with a team of psychologists who work 24/7 to ensure that the service is available to health workers and their families any time they need. We are funded by the Commonwealth Department of Health to deliver the Bush Support Line nationally.
- What can the Bush Support Line help me with?
Our psychologists understand the challenges faced by remote and rural health workers and their families. These could include:
- Feeling isolated, lonely, detached, anxious, irritable, sad, exhausted, or overwhelmed
- Adjusting to a new role, workplace, lifestyle, or community
- Managing unexpected personal, professional, or community challenges
- Working with challenging personalities or addressing workplace bullying or harassment
- Improving wellbeing and work performance
- Challenges regarding workplace practices
- Learning how to recognise and improve low mood, anxiety, or stress
- Connecting with a professional to debrief, problem-solve or decision-make
- What can I expect when I call?
Your call will be answered by an experienced psychologist who will listen to your reason for calling, explore what you would like support with and explain how they could help. You will be able to ask questions at any time.
- Do I need a referral or to prepare before I call?
No, you do not need a referral or to prepare. You will be supported to share your experience and make sense of what is occurring. It is more important that you do not put it off.
- Can I call anonymously?
Yes, you can.
- Is it a confidential service?
The Bush Support Line is a safe place for people to discuss their challenges. Delivered as a brief intervention single service, you may be asked for limited personal information like your name, telephone number and current location. If you do not want to provide your details and choose to remain anonymous, we will continue to support you within the limitations of the service.
- I am a health professional, how can a psychologist help?
A psychologist’s role is to support you to make sense of your thoughts, feelings and behaviour. Everyone can benefit from reaching out.
- How much will it cost?
This is a FREE service. A psychologist can call you back if this is helpful.
- Can I access the service more than once?
Yes, you can. You can access the service whenever you need.
Let your networks know about the Bush Support Line.
Click here to download the Bush Support Line Awareness Pack containing social media tiles, suggested captions, and email banners. With your help, we can ensure that all rural and remote health workers are aware of this important service.