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Terms & Conditions
CRANAplus Education Services Terms and Conditions
- 1. Introduction
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1.1. These Terms and Conditions govern your participation in any education service provided by CRANAplus including scheduled accredited and self-paced online courses, face-to-face training, and webinars. By enrolling in any CRANAplus education service, you agree to comply with these Terms and Conditions.
1.2. CRANAplus reserves the right to change or update its Terms and Conditions and Policies at any time.
- 2. Definitions
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2.1. Course refers to any structured educational program offered by CRANAplus, including but not limited to training modules, certification programs, and professional development sessions. These courses are designed to enhance the skills and knowledge of participants in the healthcare sector.
2.2. Event refers to any organised activity hosted or facilitated by CRANAplus, including but not limited to training sessions, workshops, seminars, conferences, and webinars. These events are designed to provide education, support, and networking opportunities for participants and are delivered face to face at physical venue.
2.3. Participant refers to any individual who engages in CRANAplus programmes, services, or activities, including but not limited to training courses, workshops, seminars, and events. This includes members, non-members, students, and professionals who utilise CRANAplus resources and offerings.
- 3. Eligibility
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3.1. Participation in CRANAplus education services is open to nurses, midwives, health practitioners, and other professionals working in or intending to work in remote or isolated health settings.
3.2. Eligibility for CRANAplus education services courses may be subject to specific enrolment criteria, for example current AHPRA Registration or successful completion of a prerequisite course.
3.3. Online, self-paced courses offered by CRANAplus are specifically designed for the rural and remote health workforce and cover a range of professional development and information opportunities providing flexible learning opportunities to enhance skills and knowledge in critical areas. These courses are open to anyone.
- 4. Enrolment and Payment
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4.1. Enrolment in CRANAplus courses is subject to availability and acceptance by CRANAplus.
4.2. Applicants must meet the criteria of for eligibility applicable for the specific course in which they are enrolling and complete the course within a specified timeframe.
4.3. Fees must be paid in full upon enrolment unless otherwise stated. Payment plans or funding assistance may be available and should be discussed with CRANAplus Education Services.
4.4. CRANAplus reserves the right and has sole discretion for any reason and at any time to:
a. Change the format, participants, content, location and timing or any other aspect of an event
b. Postpone events in full or any part of those events; and/or
c. Cancel an event in full or any part.
4.5. Where a course has been cancelled provisions for a full refund or alternative course option will be provided. - 5. Access, Equity, and Fairness
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5.1. CRANAplus is committed to providing services that are accessible, equitable, and fair to all participants, ensuring that every participant has an equal opportunity to succeed.
a. CRANAplus is committed to promoting safe, high-quality healthcare in remote areas of Australia by representing, supporting, and educating the remote and isolated health workforce. We uphold core values of Integrity, Inclusiveness, Respect, Accountability, Social Justice, Excellence, and Safety. Discrimination of any kind is not tolerated, reflecting our dedication to creating an environment where every individual is treated with dignity and respect.
b. Our values and behavioural expectations are central to our practices and organisational culture. We act with Integrity by ensuring transparency, honesty, and leading by example. Inclusiveness is key, as we value diversity and respect cultural differences, understanding that these are vital to our success. Respect involves listening to others, being open to different viewpoints, and treating everyone with dignity. Accountability requires everyone to share responsibility for upholding equal opportunity principles and addressing non-compliance. Social Justice is reflected in our commitment to providing access to equal opportunities, shared rights, and a voice in our processes. Excellence involves understanding ethical and legal standards and valuing open, constructive feedback. Safety is maintained by fostering a respectful environment and addressing wellness and mental health as core components of our workplace culture.
c. We commit to providing education that is current, accurate, and relevant. Our curriculums are regularly updated to reflect the latest developments, and our expert instructors are dedicated to continuous professional development. We incorporate the latest research and technology, actively seek participant feedback, and maintain rigorous quality assurance processes. We also provide access to updated resources.
d. CRANAplus is committed to ensuring the delivery of high-quality education services, maintaining integrity, professionalism, and respect in all interactions with participants.
- 6. Attendance – Online, self-paced courses
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6.1. Engagement is the responsibility of participants and attendance requirements are not significant or required for completion of online learning unless it requires a practical assessment i.e. ALS, BLS online courses
6.2. A defined period for completion and assessment may be defined for online courses.
- 7. Attendance – Education Services Courses
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7.1. CRANAplus is committed to systematically monitoring participant attendance and course progress at face-to-face offerings, to ensure successful course completion.
7.2. Attendance must be 100% of face-to-face components of the course.
7.3. Attendance will be monitored by the course coordinator and absences without a valid reason and notification will result in a course outcome of “not attended”.
7.4. Participants must notify CRANAplus of any issues affecting their attendance.
7.5. If sessions are missed, it is the participant’s responsibility to make suitable arrangements with the course coordinator for catch-up sessions.
7.6. Withdrawal from a course for valid reasons may be negotiated without academic penalty, provided the level of course completion is considered.
7.7. Valid reasons include compassionate grounds, illness with a medical certificate or other compelling circumstances.
7.8. CRANAplus must be notified via email or phone as soon as possible where these apply.
- 8. Complaint, Feedback, and Compliment Policy
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8.1. CRANAplus encourages participants to provide feedback, voice complaints, or give compliments about the education service received. All feedback will be handled in accordance with our Complaint, Feedback, and Compliment Policy.
- 9. Privacy and Data Management
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9.1. CRANAplus is committed to protecting the privacy of the personal information we receive and managing information in accordance with relevant legal obligations.
9.2. We collect, use, disclose, store, secure and dispose of your Personal Information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (the Privacy Act).
9.3. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au. The CRANAplus Privacy Policy and the Mental Health and Wellbeing Privacy Policy can be viewed at crana.org.au.
- 10. Collection of Personal Information
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10.1. We collect and hold personal information that is reasonably necessary for the proper performance of our business functions, services, and activities.
10.2. We may collect personal information from you, including but not limited to, your name, contact details, professional affiliations, dietary requirements, accessibility requirements, and other relevant information. We may collect credit card details for payment and bookings. Personal information may be collected through various means, such as our website, registration forms, email correspondence, surveys, or during our business activities.
10.3. If you are providing information for another person, you should only do so with their consent and you should inform them of the CRANAplus Privacy Policy.
- 11. Use and Disclosure
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11.1. We will use your personal information for the purpose for which it was collected. In this case this relates to providing education services, sending event updates, responding to enquiries, processing registrations and associated bookings, and managing event logistics.
11.2. We may disclose your personal information to third parties, including our contractors, service providers, and business partners, who assist us in delivering our services. However, we will only disclose your information to the extent necessary for;
a. your engagement with CRANAplus through education services courses, membership or other purposes,
b. managing an event in which you are participating,
c. where required or authorised by law.
- 12. Security of Personal Information
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12.1. Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification, or disclosure.
12.2. When your Personal Information is no longer needed, we will take reasonable steps to destroy or permanently de-identify your Personal Information.
12.3. Most of the Personal Information is or will be stored as a record of attendance or participation and will be kept for a minimum of 7 years.
- 13. Access to your Personal Information
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13.1. You have a right to access the Personal Information we hold about you and request to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please lodge a request through “Contact Us” at www.crana.org.au.
13.2. To protect your Personal Information, we may require identification from you before releasing the requested information.
- 14. Sensitive information
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14.1. If it is reasonably necessary in the circumstances, CRANAplus may also collect sensitive information (as defined in the Privacy Act), where you choose to provide it, such as nationality, ethnic background, cultural diversity, or relevant health information.
14.2. Any sensitive information collected by CRANAplus is received because you have provided it to us directly. For example, you have filled in an online form and elected to disclose relevant allergies, dietary requirements or medical conditions that may be relevant to you attending a course. We do not collect sensitive information without you knowing and directly providing it to us. Your consent to the collection of sensitive information will be assumed when you provide your information to CRANAplus for use in accordance with the CRANAplus Privacy Policy.
- 15. Websites and Cookies
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15.1. You are not required to provide personal information when you visit our websites, unless you chose to by registering for an event, subscribing to a mailing list or making an enquiry. Websites, use small text files downloaded by your web browser called cookies. Your web browser should recognise when a cookie is offered and allow you to refuse or accept it. Cookies are primarily used to enhance your online experience and collect meta data, such as your IP address and the date and time you accessed our site. This information isn’t used to identify you or shared with anyone.
- 16. Disclosure Form (Fit and Able) / 17. Course requirements
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16.1. CRANAplus is committed to promoting a safe and healthy environment for our Employees, Facilitators, and Participants in CRANAplus courses. Such an environment is possible only when each participant can perform the course activities in a safe, secure, and effective manner, and is not impacted by, or impacting the course environment.
16.2. It is the participants responsibility to complete a disclosure form if their ability to perform activities on course may be affected.
16.3. Agreeing to these Terms and Conditions without a completed disclosure form indicates the participant is fit and able to perform activities required on course.
16.4. A Disclosure Form if applicable, must be completed and returned at least five (5) working days before course commencement.
17.1. Activities may include but are not limited to:
a. Walking
b. Lifting
c. Bending
d. Squatting
e. Twisting
f. Turning
g. Kneeling and
h. Sitting for extended periods of time
17.2. Participants must disclose any pre-existing injuries or medical conditions that could:
a. Be aggravated or impact their participation,
b. Prevent full participation in course activities,
c. Affect others in the course.
17.3. Participants on sick leave must discuss their condition with CRANAplus.
- 18. Code of Conduct
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18.1. The policy ensures a learning environment that is safe, fair, equitable, and professional, aligned with healthcare industry standards. It prepares participants to work with vulnerable populations and fosters a commitment to ongoing learning and development. By submitting an enrolment application, participants agree to abide by the Terms and Conditions of enrolment including this Code of Conduct.
18.2. CRANAplus are committed to providing events that are welcoming and safe for all participants, is free from unlawful discrimination and harassment, and where all participants are treated with dignity and respect.
18.3. CRANAplus has a zero tolerance for;
a. the use of alcohol and other drugs during training sessions,
b. plagiarism or cheating.
18.4. Adherence to this Code of Conduct is part of acceptance of these Terms and Conditions by participants, facilitators, coordinators and other CRANAplus staff.
18.5. Unacceptable behaviour includes, but is not limited to:
a. Harassment, including verbal comments relating to gender, sexual orientation, disability, race, ethnicity, religion, age, national origin, gender identity or expression, or physical appearance.
b. Inappropriate and/or unwanted physical contact.
c. Unwelcome sexual attention.
d. Stalking or deliberate intimidation.
e. Unwanted photography or recording (if you are asked to stop photographing or recording someone, please do so; if someone indicates that they do not want to be photographed or recorded, do not record or photograph them).
f. Discriminatory or sexual images visible in public spaces.
g. Sustained or wilful disruption of proceedings.
h. If you have any concerns related to this Code of Conduct, please advise the course coordinator or contact CRANAplus.
18.6. Participants attending CRANAplus education services courses have a right to;
a. Be treated with respect, equity, and fairness,
b. Be emotionally and physically safe in the learning environment,
c. Have reports of harassment handled respectfully, seriously, and confidentially,
d. Access appeal and complaint processes that provide support and resolution without victimisation,
e. Receive quality training and fair, equitable assessment.
18.7. Participants attending CRANAplus education services courses are expected to;
a. Be respectful and courteous whilst in attendance,
b. Recognise and respect boundaries set by others and be conscious of differences,
c. Maintain confidentiality regarding CRANAplus matters and other participants’ information,
d. Respect the privacy of others,
e. Take personal ownership and responsibility for learning.
f. Attend and participate fully in all training sessions,
g. Notify CRANAplus by phone of if you are unable to attend events prior to commencement,
h. Maintain acceptable standards of personal presentation and hygiene,
i. Communicate openly with CRANAplus coordinators and facilitators about any issues affecting your learning,
j. Ensure your personal details are up to date via your online User Profile, including dietary requirements, and,
k. Help maintain a tidy and safe training environment.
- 19. Communication
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19.1. By participating in CRANAplus education services, you consent to the use of your personal and participant information to receive communication relevant to upcoming courses and services offered. If you prefer not to receive this communication, you can opt out by updating your User Profile online or contacting CRANAplus.
- 20. Withdrawals, Cancellation, and Refunds
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20.1. Withdrawal Prior to Course Commencement:
a. 28+ Days’ Notice:
i. Refund of course fee minus $50 administration fee.
ii. Options:
I. Confirm request for refund.
II. Change mind and remain enrolled.
ii. Refund processed within 14 days after confirmation.
b. 28 Days or Less Notice:
iii. No refund of participant fees.
iv. 24-hour reconsideration period from withdrawal notification.
v. Course materials are non-refundable.
vi. Refunds may be considered for illness or extreme hardship (see “Exceptional Circumstances”).
20.2. Education Agreements with Organisations:
a. Termination/amendment requires 56 days’ notice.
b. Costs incurred post-notice will be invoiced.
c. No participant changes within 28 days of course date.
d. Organisations are responsible for notifying participant changes and payments.
e. The conditions stated in 20.2 may vary if the Education Agreement states otherwise.
20.3. Withdrawal After Course Commencement:
a. No refund of fees.
b. 24-hour reconsideration period from withdrawal notification.
20.4. eRemote Online Learning Modules:
a. No refund unless approved by an Executive Director in special circumstances.
b. Completion periods are defined at enrolment, including completion requirements for online assessments.
20.5. Non-Attendance and Transfers:
a. No refund or transfer for non-attendance.
b. No transfers between courses; participants must re-register.
20.6. Early Departure:
a. No refund for early departure from a course.
b. No refund for withdrawals due to serious misconduct.
20.7. Exceptional Circumstances:
a. Includes illness, accident, family crisis, etc.
b. Detailed explanation and evidence required within 14 days.
c. Successful requests will incur a $50 administration fee.
20.8. CRANAplus Course Cancellation:
a. Full refund if CRANAplus cancels, postpones, or reschedules a course.
b. Refunds processed within 14 working days.
c. 70% refund if enrolment is withdrawn due to incorrect information.
20.9. Membership Fees:
a. Non-refundable.
b. No pro-rata refunds available.
20.10. Grievances:
a. Grievances about refund decisions can be raised under the Complaint, Feedback or Compliment Policy.
b. Rights under Australia’s consumer protection laws are not affected.
c. For any grievances, please submit your complaint through the “Contact Us” page at www.crana.org.au.
- 21. Intellectual Property
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21.1. All course materials provided by CRANAplus are protected by copyright and are for the personal use of enrolled participants only.
21.2. Participants may not reproduce, distribute, or use the course materials for any commercial purpose without the prior written consent of CRANAplus.
- 22. Whistleblower Policy
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22.1. CRANAplus is committed to maintaining a high level of legal, ethical, and moral behaviour in governance and operational standards and CRANAplus has a Board approved Whistleblower Policy.
22.2. CRANAplus encourages individuals to disclose suspected misconduct, without fear of detriment, where concerns about serious instances of misconduct are supported by reasonable grounds.
22.3. You can find our Whistleblower policy on the CRANAplus website through Contact Us or access the policy and service directly through https://crana.stoplinereport.com/.
- 23. Risk Management
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23.1. At CRANAplus, risk management involves identifying, assessing, and mitigating potential risks to ensure the safety and well-being of our members and clients. This process helps us conduct all activities and decisions responsibly, safeguarding our organisation and community.
23.2. It is your responsibility to inform CRANAplus of any special dietary, accessibility or other requirements you may have, sufficiently in advance to enable CRANAplus to attempt to accommodate these requirements (or where this is not possible, inform you of such).
23.3. Use of Event venues and all associated facilities (including any car parking facilities) are at your own risk.
23.4. CRANAplus accepts no liability to you or any third party for any loss of or damage to any of your equipment, materials or other belongings brought to the Event, whether by fire, theft, accident, injury or otherwise.
- 24. Liability
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24.1. Any liability incurred by CRANAplus in connection with the Event will be limited to the refund of the fee paid for attendance. All guarantees, representations, conditions and warranties of any nature are expressly excluded.
24.2. To the maximum extent permitted by law, CRANAplus excludes all indirect or consequential liability and all liability for any loss (including indirect or consequential loss), expense, damage, personal injury or death incurred (whether or not arising from negligence) by you in connection with the event.
- 25. Competition and Consumer and Australian Consumer laws
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25.1. Nothing in these Terms and Condition limits, excludes or modifies or purports to do so, the guarantees as provided under the Competition and Consumer Act (Cth) and the Australian Consumer Law that apply.
- 26. Educational Content
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26.1. Course material is intended to provide general educational information only. It does not constitute medical advice, medical instructions, clinical diagnoses or medical information. The scenarios in this material are examples only, relating to very specific circumstances with very specific issues and may not be relevant to your situation. This material is a guide only. You should not attempt to use this information in place of clinical judgement, appropriate consultation, and applicable policies and protocols within the context of your employment.
26.2. CRANAplus is not a health practitioner, and it is not registered to practise health care in Australia. It is the sole responsibility of each attendee to apply their own clinical and professional judgement and discretion in the performance of their duties, consistent with applicable laws and within the scope of the attendee’s registration and practice.
26.3. Medical research progresses daily, clinical practice recommendations change regularly, and Commonwealth and State authorities frequently introduce amendments to standards, codes, guidelines etcetera. You must apply your clinical judgment within the scope of your registration and practice to ensure currency, relevancy and applicability, consistent with the rules, regulations and standards in your jurisdiction.
26.4. You assume full responsibility for using any information provided by CRANAplus Incorporated, and you understand and agree that, to the extent permitted by law, CRANAplus Incorporated and its affiliates are not responsible or liable for any claim, loss of damage resulting from your use of that information.
- 27. Contact
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27.1. You can contact CRANAplus on 07 4047 6400 or through Contact Us at www.crana.org.au.